1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences, keep you logged in, and understand how the site is being used. Cookies are not programs and cannot carry viruses or access files on your device.
Similar technologies include local storage, session storage, and tracking pixels , this policy covers all of these technologies.
2. Cookies We Use
| Category | Purpose | Duration | Can be disabled? |
|---|---|---|---|
| Essential | Session management, authentication, CSRF protection, and core platform function | Session / 30 days | No , required for the platform to function |
| Functional | Remembering your preferences (language, dashboard layout, notification settings) | 1 year | Yes , disabling may affect your experience |
| Analytics | Aggregated usage statistics to help us improve the product (page views, feature usage, error rates) | 2 years | Yes , opt out via your browser settings |
| Marketing | On the marketing website only , tracking ad performance and retargeting | 90 days | Yes , opt out via your browser or our cookie banner |
3. Essential Cookies (Required)
These cookies are strictly necessary for the eVA Agent platform to function. Without them you cannot log in, use forms, or navigate the dashboard securely. They do not collect personal data for marketing purposes and are exempt from cookie consent requirements under most regulations.
Examples include:
- eva_session , maintains your authenticated session across page loads
- csrf_token , protects form submissions against cross-site request forgery
- eva_prefs , stores your timezone and display preferences
4. Analytics Cookies
We use privacy-respecting analytics to understand how the platform is being used so we can improve it. Analytics data is aggregated and anonymised , we never sell it to third parties or use it for advertising profiling.
We use self-hosted analytics and, where applicable, Google Analytics with IP anonymisation enabled. You can opt out of Google Analytics tracking across the web using the Google Analytics Opt-out Browser Add-on.
5. Third-Party Cookies
Some pages may load content from third-party services that set their own cookies. These include:
- YouTube , video testimonials are embedded using youtube-nocookie.com, which minimises cookie use until a user clicks play
- Google Fonts , font delivery (no user tracking cookies)
- Intercom / support chat , if you open the support widget, Intercom may set session cookies
We have no control over third-party cookies. Please review the relevant third-party privacy policies for details.
6. How to Control Cookies
You can control and delete cookies through your browser settings. Here are links to cookie management guides for the most common browsers:
Note that disabling certain cookies may affect the functionality of the eVA Agent platform. Essential cookies cannot be disabled without impacting core features.
For any questions about our use of cookies, contact us at privacy@helopep.com.
7. Changes to This Policy
We may update this Cookie Policy as we introduce new features or in response to regulatory changes. We'll update the "Last updated" date at the top of this page and, for material changes, notify you via email or an in-platform banner.