Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and HéloPep Technologies Pvt. Ltd. ("HéloPep", "we", "us") governing access to and use of the eVA Agent recruitment automation platform ("Service").

By creating an account, accessing the Service, or clicking "I agree", you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2. The Service

eVA Agent provides AI-powered recruitment automation tools including candidate screening, automated interviewing, candidate engagement workflows, pipeline analytics, and related features as described in your subscription plan.

We reserve the right to modify, suspend, or discontinue features of the Service at any time with reasonable notice. Material changes that reduce core functionality will be communicated at least 30 days in advance.

3. Account Registration & Responsibilities

To use eVA Agent you must:

• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials and not share them with third parties
• Notify us immediately of any unauthorised access to your account
• Ensure all users within your organisation who access the Service comply with these Terms

You are responsible for all activity that occurs under your account, whether or not authorised by you.

4. Acceptable Use

You agree to use the Service only for lawful recruitment purposes and in compliance with all applicable employment and data protection laws. You must not:

• Use the Service to discriminate against candidates on the basis of any protected characteristic
• Process candidate data for any purpose other than recruitment and talent management
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Use the Service to send unsolicited communications in violation of applicable spam laws
• Interfere with or disrupt the integrity or performance of the Service
• Resell or sublicense access to the Service without our prior written consent

5. Subscription & Payment

Access to eVA Agent is provided on a subscription basis. Subscription fees are charged in advance according to the plan you select. All fees are non-refundable except as required by applicable law or as expressly stated in your order.

We reserve the right to adjust pricing with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

6. Data & Candidate Privacy

You acknowledge that you are the data controller for all candidate personal data processed through eVA Agent. HéloPep acts as a data processor on your behalf. You are responsible for ensuring that you have a lawful basis for processing candidate data and that candidates have been informed of the use of AI-assisted assessment tools where required by law.

Our obligations as a data processor are governed by the Data Processing Agreement (DPA) available on request and incorporated into these Terms by reference.

7. Intellectual Property

eVA Agent, including all software, AI models, interfaces, documentation, and branding, is the exclusive intellectual property of HéloPep Technologies Pvt. Ltd. These Terms grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during your subscription term.

Customer data remains your property. We claim no ownership over candidate data or hiring configurations you upload to the platform.

8. Warranties & Disclaimers

The Service is provided "as is" and "as available". While we work hard to maintain high availability and accuracy, we make no warranties , express or implied , regarding uptime, fitness for a particular purpose, or that AI assessments will produce any specific hiring outcome.

AI-generated assessments are tools to assist human decision-making and should not be used as the sole basis for employment decisions.

9. Limitation of Liability

To the maximum extent permitted by applicable law, HéloPep's total liability to you for any claims arising under these Terms shall not exceed the fees paid by you for the Service in the three months preceding the event giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages.

10. Termination

Either party may terminate the subscription at the end of the current billing cycle. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or engage in conduct that we reasonably believe poses a security or legal risk.

Upon termination, your right to access the Service ceases immediately. Data export must be completed before termination; post-termination data retrieval may not be possible.

11. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra. Before initiating formal proceedings, the parties agree to attempt resolution through good-faith negotiation for a period of 30 days.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-platform notification at least 14 days before taking effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

13. Contact